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Exercise tile not showing the correct days.

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‎09-22-2017 23:41 - last edited on ‎09-25-2017 05:45 by Moderator Alum

‎09-22-2017 23:41 - last edited on ‎09-25-2017 05:45 by Moderator Alum

Hi, I have the latest iOS update (6splus) and a charge 2; my exercise tiles are not filling in. It shows that I have completed 1/5 days when it should be 4/5. I restarted my Fitbit, phone, unsynced/synced the Fitbit, and deleted and redownloaded the app. Nothing worked. Please help. Thanks. 

 

Moderator Edit: Clarified Subject.

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‎09-25-2017 09:51

‎09-25-2017 09:51

Hello @Willi797, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime, please try the following:

 

  • Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app.
  • Log out from the app, restart your phone and log back in. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. Please let me know if there's anything we may do to assist you in the meantime. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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