help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit will not pair with my iPhone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-26-2017 12:23

‎04-26-2017 12:23

My fit bit will no longer connect to my iPhone.   I cannot update it, sync or anything.   I  deleted the app and reinstalled it.  I have turned off my bluetooth off and on.   I have rebooted my phone a couple of times.   I have followed all of the instructions except for "restarting" my device because I cannot figure out how to do that even after I read the instructions.    My device does not have a reset button anywhere on it.  I am at a loss and have spent way too much time on this.

Best Answer
0 Votes
7 REPLIES 7

‎04-26-2017 13:45

‎04-26-2017 13:45

I am having the same problem. After trying everything else I deleted the device finally and reinstalled it - still didn't connect. I turned my Bluetooth connection off then back on; it then immediately found my device and I got as far as entering the 4 digit number that appeared on my Fitbit but now it's been hanging on a "connecting to Fitbit" message for over 20 minutes.

Best Answer
0 Votes

‎04-26-2017 14:25

‎04-26-2017 14:25

I'm having the same problem. Super annoying.

Best Answer
0 Votes

‎04-26-2017 19:23

In response to mabdee1

‎04-26-2017 19:23

Same for me!!

Best Answer
0 Votes

‎04-27-2017 00:33

‎04-27-2017 00:33

same issue with a blaze. Blaze is 22 hours behind. Every time try to Synch it stops or just keeps looping

Best Answer
0 Votes

‎04-27-2017 02:17

‎04-27-2017 02:17

I am also having this same issue. I have deleted the app and reinstalled, Bluetooth off and on. Deleted my device and tried to set it up again and it can't locate my device even when it's charging right next to my phone.

Best Answer
0 Votes

‎04-28-2017 07:21

In response to AuntieShrew

‎04-28-2017 07:21

It's not your fitbit it's the app.  They are working on a solution and it's been over 24 hours now so hopefully we will all be up and stepping again soon.  It's a known issue and they are working on it so no matter what you try it won't work. Has to be fixed on their end.

Best Answer
0 Votes

‎05-14-2018 05:48

In response to dp1962

‎05-14-2018 05:48

got an fitbit alta for my wife.  tried to set it up and it snagged every step of the way.  starting with the new disclosure.   Then the email verification.   Then the bluetooth pairing.  Tried everything.  Reboot phone - remove/reinstall app/obviously turn bluetooth on/off ...even tried to install it on a new iPhone 8.   device will not pair.

 

if IT is this much **ahem** trouble just to set it up my wife will never use it.   I am returning it ASAP and getting another device.  NOT FITBIT.

Best Answer
0 Votes