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Fitbit will not sync with new iphone

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‎01-16-2016 16:09

‎01-16-2016 16:09

I just got a new iPhone 6s and can not sync my charge hr fitbit. I have tried everything listed on the forum and nothing has worked.
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‎01-17-2016 03:58

‎01-17-2016 03:58

Welcome to the Community @Kieranf. If your tracker is not syncing and you have already tried the Syncing Troubleshoot without success, feel free to contact our Support Team. For a faster solution you can contact them via phone or chat. 

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-17-2016 17:26

‎01-17-2016 17:26

I have had issues with two Charge HRs. They do not sync consistently. I have had success by resetting the device and then attempting to sync. To reset, hold the left and lower right buttons till the display fades completely, often 20-30 seconds. Then turn the device back on and sync.

This shouldn't be happening for a new phone and new device. Not happy with this Fitbit syncing right now.
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