help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit won't sync simultaneously with my iPad and iPhone

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-03-2021 14:32 - last edited on ‎02-04-2021 04:46 by Fitbit Moderator

‎02-03-2021 14:32 - last edited on ‎02-04-2021 04:46 by Fitbit Moderator

I have the Fitbit app on my iPad and iPhone. Recently, the Fitbit progress won’t sync to both devices. The iPad will update but my iPhone won’t. I get a message on the iPhone that the device can’t be found.  This seems to happen when both devices are near to each other. 
If I delete the app from my iPad, will I lose all data?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-04-2021 05:25 - edited ‎08-30-2023 07:51

‎02-04-2021 05:25 - edited ‎08-30-2023 07:51

Hi there @sfmfitnow. Thanks for sharing the details about the issue with your Fitbit device. 

I'd recommend turning off your iPad's Bluetooth when you want to sync through your iPhone or vice versa. The Bluetooth being on on both devices is causing the syncing issue. For more information, see Why won't my Fitbit device sync? 

However, if you want to delete the app from your iPad, you can do so without no issues just make sure to sync your Fitbit first.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
1 REPLY 1

‎02-04-2021 05:25 - edited ‎08-30-2023 07:51

‎02-04-2021 05:25 - edited ‎08-30-2023 07:51

Hi there @sfmfitnow. Thanks for sharing the details about the issue with your Fitbit device. 

I'd recommend turning off your iPad's Bluetooth when you want to sync through your iPhone or vice versa. The Bluetooth being on on both devices is causing the syncing issue. For more information, see Why won't my Fitbit device sync? 

However, if you want to delete the app from your iPad, you can do so without no issues just make sure to sync your Fitbit first.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer