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Fitbit won't sync with new iPhone 8

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‎10-04-2018 05:38

‎10-04-2018 05:38

How do I get my Fitbit to sync with my new iPhone 8?
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0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-04-2018 06:56

In response to kdb7

‎10-04-2018 06:56

Thanks for the quick reply, @kdb7!  OK, so as I understand it, the Fitbit app is on your new iPhone and you or the store were able to connect your Alta HR. Since it is not syncing, I suspect the set up for not done completely or correctly. Here is what I suggest. 

 

On your iPhone 8

  • Open the Fitbit app and tap the Account icon at the top, right of the screen. If the Alta HR is listed, tap it and scroll down to Remove This Alta HR.
  • Next, go into your iPhone’s Bluetooth settings. If the Alta HR is listed, select it then select Forget This Device. 

Then, move into a room that has no other bluetooth devices and do this:

  • Open the Fitbit app on your iPhone.
  • Tap the Account icon at the top, right of the screen. 
  • Select Set Up a Device and follow the directions. Pair to bluetooth when prompted. 

This should do it! Please let us know how it works out. 

View best answer in original post

Best Answer
3 REPLIES 3

‎10-04-2018 05:47

‎10-04-2018 05:47

Hi there, @kdb7 and welcome to the forums! I’d like to help but need a little more information. 

  1. Which Fitbit device do you have?
  2. Were you able to download the Fitbit app to your iPhone 8? If yes, was it syncing previously but will no longer do it? 

Let us know and we can point you i the right direction. 

 

Best Answer

‎10-04-2018 06:02

In response to SunsetRunner

‎10-04-2018 06:02

I have Alta HR.
Everything seemed to download ok at the Verizon store yesterday


Sent from my :mobile_phone_with_arrow:
Best Answer
0 Votes

‎10-04-2018 06:56

In response to kdb7

‎10-04-2018 06:56

Thanks for the quick reply, @kdb7!  OK, so as I understand it, the Fitbit app is on your new iPhone and you or the store were able to connect your Alta HR. Since it is not syncing, I suspect the set up for not done completely or correctly. Here is what I suggest. 

 

On your iPhone 8

  • Open the Fitbit app and tap the Account icon at the top, right of the screen. If the Alta HR is listed, tap it and scroll down to Remove This Alta HR.
  • Next, go into your iPhone’s Bluetooth settings. If the Alta HR is listed, select it then select Forget This Device. 

Then, move into a room that has no other bluetooth devices and do this:

  • Open the Fitbit app on your iPhone.
  • Tap the Account icon at the top, right of the screen. 
  • Select Set Up a Device and follow the directions. Pair to bluetooth when prompted. 

This should do it! Please let us know how it works out. 

Best Answer