10-04-2018 05:38
10-04-2018 05:38
Answered! Go to the Best Answer.
10-04-2018 06:56
10-04-2018 06:56
Thanks for the quick reply, @kdb7! OK, so as I understand it, the Fitbit app is on your new iPhone and you or the store were able to connect your Alta HR. Since it is not syncing, I suspect the set up for not done completely or correctly. Here is what I suggest.
On your iPhone 8
Then, move into a room that has no other bluetooth devices and do this:
This should do it! Please let us know how it works out.
10-04-2018 05:47
10-04-2018 05:47
Hi there, @kdb7 and welcome to the forums! I’d like to help but need a little more information.
Let us know and we can point you i the right direction.
10-04-2018 06:02
10-04-2018 06:02
10-04-2018 06:56
10-04-2018 06:56
Thanks for the quick reply, @kdb7! OK, so as I understand it, the Fitbit app is on your new iPhone and you or the store were able to connect your Alta HR. Since it is not syncing, I suspect the set up for not done completely or correctly. Here is what I suggest.
On your iPhone 8
Then, move into a room that has no other bluetooth devices and do this:
This should do it! Please let us know how it works out.