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Fitbit won't sync

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‎01-21-2016 17:32

‎01-21-2016 17:32

About a week ago, my Fitbit quit syncing to my new iPhone 6s. It'll start to sync but will stop about halfway through. I've gone through all of the troubleshooting articles. I've uninstalled the app, restarted the tracker, removed the tracker from my account, etc. nothing seems to work. I emailed support but haven't gotten a reply. Another problem, my clock is slowly losing time. It was one or two minutes behind and now it's about 5 minutes.
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‎01-22-2016 04:27

‎01-22-2016 04:27

Welcome to the Forums @charity316! I recommend starting by checking out these syncing troubleshoots. Make sure that there isn't another Bluetooth device that may be creating interference during the process.Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your tracker is running the latest software version and your mobile device the latest version of the Fitbit app for iOs or Android device.

 

Hope this helps. Let me know the outcome.

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‎01-22-2016 05:42

In response to SunsetRunner

‎01-22-2016 05:42

I tried all of those steps. Ihad never synced to my MacBook, so I tried that. Howeer, it keeps saying Connection Lost after trying to sync for several minutes. I made sure everything (phone, tracker, etc) was updated. I've tried to set up my tracker as a new device several times and it never works. So, after going through these steps multiple times, I am still not able to sync my tracker. (Also, now it is 7 minutes behind)

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‎01-22-2016 05:42

In response to SunsetRunner

‎01-22-2016 05:42

I tried all of those steps. Ihad never synced to my MacBook, so I tried that. Howeer, it keeps saying Connection Lost after trying to sync for several minutes. I made sure everything (phone, tracker, etc) was updated. I've tried to set up my tracker as a new device several times and it never works. So, after going through these steps multiple times, I am still not able to sync my tracker. (Also, now it is 7 minutes behind)

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‎01-22-2016 05:45

In response to charity316

‎01-22-2016 05:45

Hi there @charity316! Since you've tried all the troubleshoot suggested, I recommend that you reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!

 

Keep me posted!

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