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Fitbit won't sync

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‎01-27-2016 05:10

‎01-27-2016 05:10

I just bought my Fitbit Monday night and it worked and synced all day yesterday and last night but I woke up this morning and now it won't sync and when I tap it nothing lights up or happens. I've shut off my phone and tried to sync it a million times. But all it says is "looking", it's making me think it broke or has water damage already. Please help
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2 REPLIES 2

‎01-27-2016 08:26

‎01-27-2016 08:26

Hi @allisontracy, I'd recommend the following steps:

1. Reboot your iOS device.

2. Restart your tracker.

3. Turn off Bluetooth for 10 seconds on your iOS device and then turn Bluetooth back on.

4. Open the Fitbit App to initiate a sync.

Keep me posted if you need any additional help!

Derrick | Retired Moderator, Fitbit
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‎01-27-2016 08:33

In response to DerrickS

‎01-27-2016 08:33

Thank you! I got it figured out. It didn't even cross my mind that it could
need charged. LOL I charged it up to three circles, like it suggested when
I was setting it up the 2 nights ago, and my app showed that it was fully
charged, but now it's fully charged and working!

Thank you for responding to me though! I appreciate it. 🙂
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