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Fitbit wont finalise sync with Iphone 6

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‎04-26-2018 09:52

‎04-26-2018 09:52

Hi I have Fitbit Charge 2, I have tried syncing it with my Iphone 6, the phone and fitbit identify one another with the fitbit proving the code to input into my iphone however it cannot appear to finalise the connection to Fitbit.

 

The screen on the fitbit has the phone logo with "www.fitbit.com/setup" continuously scrolling across the bottom, but it cannot complete the syncing cycle.

 

Any help would be greatly appreciated.

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5 REPLIES 5

‎04-26-2018 12:31

‎04-26-2018 12:31

I have a blaze and it’s doing the same thing so will be glad to know what a solution is! 

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‎04-26-2018 12:34

‎04-26-2018 12:34

The blaze I have and sounds it’s doing the same thing so will be glad to know what a solution is! 

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‎04-26-2018 21:08

‎04-26-2018 21:08

I had that problem at first with Alta HR. It has nothing to do with your devise model. I just walked to an area in my house where WiFi is stronger, with my Alta HR and iPhone. And they worked. Hope this helps.

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‎05-05-2018 09:04

In response to KJHbitfit

‎05-05-2018 09:04

Unfortunately not resolved, now returning to Fitbit

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‎05-05-2018 18:42

‎05-05-2018 18:42

Same issue with my Blaze and iPhone X. It's weird. It updated and would sync after i logged in here earlier, not it's not doing it:(

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