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Fitbit worked for a year, suddenly no...

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‎05-07-2018 05:42

‎05-07-2018 05:42

I was using my fitbit all week just fine, it was connected on my new ipad and phone, and suddenly not connecting or being detected by blutooth on my phone... I removed the app and blutooth from both phone and ipad... and trying to perform a new setup on the phone, but the iPhone 8 is not detecting the charge 2 anymore either in blutooth or setup as a new fitbit device... 

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Accepted Solutions

‎05-07-2018 06:08

‎05-07-2018 06:08

Fixed!  

Removed all devices, shutdown fitbit and blutooth, stayed very close to my WIFI center, redownloaded and setup the app, and it's working now.

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3 REPLIES 3

‎05-07-2018 06:08

‎05-07-2018 06:08

Fixed!  

Removed all devices, shutdown fitbit and blutooth, stayed very close to my WIFI center, redownloaded and setup the app, and it's working now.

Best Answer

‎05-07-2018 06:27

In response to Kittysafe

‎05-07-2018 06:27

Good job trouble shooting, @Kittysafe! Thanks for sharing your solution. This is exactly what these forums are for - helping each other. Your solution will likely help others. 

Best Answer

‎05-07-2018 06:28 - edited ‎05-07-2018 06:29

In response to SunsetRunner

‎05-07-2018 06:28 - edited ‎05-07-2018 06:29

Thanks Carol!  I learned not just to say it's fixed but to share how I fixed it by my fellow forum goers at Zen Cart who helped me set up many issues with my online business, so, paying it forward ❤️

 

 

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