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Fitness tracker deleting excersises

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‎07-07-2018 07:40

‎07-07-2018 07:40

In recent days, the fitness tracker hasn’t been working smoothly. It shows that I’ve done the active minutes but doesn’t show up once I’ve added in an excersise.

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‎07-09-2018 07:36

‎07-09-2018 07:36

Hello @Siannc_, thanks for joining the Fitbit Community, it's a pleasure for me to welcome new members to the family! Smiley Happy

 

I appreciate you have brought this to my attention. At this moment I would like to ask you more details about your issue so I can check this further:

 

  • Which tracker are you currently using?
  • Have you restarted your tracker already?
  • What exercises are you performing and are the activities being tracked automatically?
  • Would it be possible for you to reply to me with a screenshot of what you're able to see in the Fitbit app?

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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