Flex 2 not syncing with iPhone or iPad.

[Smilez56]

Flex 2 isn’t syncing on iPhone X or on iPad. It does sync with Aria. So I think the problem is the app. I’ve done all the steps and nothing has worked. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Smilez56, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for letting us know you've already tried to troubleshoot this issue. At this moment, please go to the Bluetooth settings on your phone and iPad and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then, go to your phone and try to sync the Flex 2 again. If you're still having trouble syncing it, please let us know the exact list of troubleshooting you've tried so far so we can check this further and determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Smilez56]

I had to do the reset, which support told me how to do.

[MarcoGFitbit]

Hello @Smilez56, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let me know you have reset your Flex 2 as our Support Team suggested. Tell me, has your issue been resolved after this or are you still experiencing the same issue? Which other troubleshooting steps did you try with them? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you.