05-11-2018 19:49
05-11-2018 19:49
Flex 2 not syncing with new iPhone cannot find Bluetooth?
05-12-2018 12:20
05-12-2018 12:20
I'm having the same problem except it's with my FitBit One. Bluetooth can't find it. I have tried restarting, no joy.
05-16-2018 08:23
05-16-2018 08:23
Hello @amacio, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @swimmerFB, I hope you're doing well.
Thanks for bringing this to my attention. @amacio, I appreciate you have already tried to restart your Fitbit One. As you mentioned this is a new iPhone, by any chance do you have your old one at hand? It's possible the tracker has still a Bluetooth link established with the old phone, which is preventing the new one from syncing. If you still have the old phone around, go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
Now, if you don't have it at hand, I would like to suggest you to try the following:
If your device still won't sync, try these steps:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
05-16-2018 09:00
05-16-2018 09:00
05-16-2018 17:50
05-16-2018 17:50
05-16-2018 18:39
05-16-2018 18:39
Thank you for your response, I removed my tracker from my old phones Bluetooth and Voila .. now syncs with new phone!!!it works!!
Can you help with why it’s not tracking my swims anymore???
05-17-2018 05:29
05-17-2018 05:29
Hello @swimmerFB and @amacio, I hope you're doing well, thanks for taking the time to reply.
@swimmerFB, I appreciate you have come back and let me know your tracker is now syncing. Now, if your Flex 2 is not tracking your swimming activities, please try the following:
@amacio, I appreciate you have checked the points I mentioned earlier. If after getting home and check your tracker, if it's still not syncing, please reply to me so I can check this further.
Thanks for your patience and understanding, I'll be around if you need anything else.