Flex 2 syncing to app but no data showing up

[Subitosue]

So this isn’t the first time I’ve had issues. Fitbit last time told me to wait it out. After a week, I’m a bit tired of that. I have a Flex 2. Trying to sync it like I always do with the iPad app. It is syncing, but it says I have taken no steps most days this week. Today, I hit my daily step goal around 4pm and got the dancing lights and vibrations. I synced when I got home, and it says total steps for today is 0. Only one day this week shows steps, and only 605 that day. I know I hit my goal that day, so it’s wrong on all days in the last week. Have force quit, logged out, etc. Nothing seems to be working to get the app to track my steps. I had this problem several months ago, and Fitbit told me to wait it out. But it didn’t last this long, and after a week of no data, I’m getting frustrated. Any help is much appreciated. Thanks.

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi @Subitosue. Welcome to the Fitbit Community  Forums! 🙂

This sounds really strange to me. It seems like your tracker is recording your activity but it's not syncing it to the app, but from what you're telling me, it is syncing. Are you able to see the icon of your Flex 2 at the top left corner? If you tap on it, you will see the tracker's settings. Does it say there that it has recently synced?

Now, I would suggest giving your tracker a restart and set it up as a new device. For restarting your Flex 2. For this, follow these instructions:

1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
2. Remove the pebble from the wristband and press it into the compartment on the charging cable. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place.
   

   You’ll know the connection is secure when the pebble vibrates and you see the indicator lights blinking.

3. Find the button on the charging cable below the tracker compartment.
4. Press it three times within five seconds. The tracker vibrates each time you press the button. A few seconds after the third press, all the lights will flash simultaneously. This means the pebble has restarted. If you miss the light flash but notice the pebble has resumed charging, that too is confirmation that the restart was successful.
5. Remove the pebble from the charging cable and insert it back into the wristband.
   
   

Once you've done this, proceed to set up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

See if after doing this you're able to get your tracker to sync your information correctly. Please, let me know if you need more help!

[pamdowd]

This happened to me this morning, the above solution worked for me, thank you!

[CindyMFitbit]

Hi everyone. Thanks for stopping by @pamdowd. 

It's great to hear that the instructions found here helped you to fix the issue. I appreciate all your troubleshooting efforts. I hope you can continue tracking towards your fitness goals!

Have a nice day!