Flex 2 won’t connect with the app

[Bethanymxo]

My fitbit flex 2 has stopped tracking my sleep and steps for the last two days. I have reset the tracker, disconnected it from bluetooth and tried that. Didn’t work. So I removed the device from the app restarted my phone and tried setting it up on the app again the app says connecting to the tracker however it has been stuck on the screen for the last 10 minutes and won’t actually connect to the app?

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Bethanymxo, it's nice to see a new face around!

Thanks for letting me know about your Flex 2 behavior, as well for the troubleshooting steps that you've tried, such as restarting your device and removing it from the Bluetooth settings. There are some factors that may affect the connection between your Fitbit and your phone. For example, if your device isn't fully charge or you have more than one phone or computer nearby with the Bluetooth enabled.

To help you, I'd suggest to try the following steps in the given order:

1. Remove the Flex 2 from the Bluetooth settings and turn off the Bluetooth from any other phone, tablet or computer nearby.

2. Force quit the Fitbit app by swiping up the app on your iPhone.

3. Reboot your iPhone by powering it off and back on.

4. Turn on the Bluetooth only on your iPhone and open the Fitbit app.

5. Tap on the account icon and then on the option to setup a device.

6. Choose the Flex 2 from the list and follow the onscreen instructions.

Let me know how it goes.

[Bethanymxo]

Hi Lizzie

I have followed your advise step by step but the app still just says connecting to your device and Iran actually connecting. Not sure what else to do.

Beth

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[LizzyFitbit]

Hi @Bethanymxo, thanks for getting back.

I appreciate you for trying the steps previously posted and r efforts in trying the steps posted and because your Flex 2 is not able to connect, I've requested a case for you. Our Support Team will contact you back via email, so keep an eye to your inbox.

Let me know the outcome. 😉

[TrishCarey]

I’m having the same issue with my new phone (iPhone12 mini) f