Flex is not syncing in backgroud

[ranjitrathod]

Flex is not syncing the data when application in backgroud for iPhone 4s.

I have enabled sync all day data option also.

When I open the fitbit application it sync the data as expected.

Please advice for the same.

Moderator Edit: Edited thread title.

[SilviaFitbit · Accepted solution]

Allow me to help you @ranjitrathod! If you have the background sync option enabled, it should sync. If it's not syncing even when you have it enabled, I would like you to make sure you have the latest app version which is 2.28. 

Another troubleshoot that you can try is, force quitting the app and log out of it. 

Let me know how it goes. 

[electra2008]

This worked for me Thanks I have been in various time zones in the last month and the 2 nd ipad would not sync signed out and in again and magic

[ranjitrathod]

Thanks.

It is working after killing the app and re login.

[SilviaFitbit]

@ranjitrathod @electra2008 I'm glad to hear it's working properly now. 

Hope I can continue seeing you around. You may want to check the Discussions Board and find new recipes, tips in how to improve your health and the best of this new people.