ANSWERED
Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Dhanuka, thanks for joining us, it's great to see new faces around the Community! 
This seems like a very odd situation, are you getting an error message when trying to set up your tracker through the Fitbit app? If so, please reply to me with a screenshot of the error you're getting, that will help me investigate this further.
In the meantime, please restart your tracker once again and keep it plugged in and charging while trying to set it up as a new device once again:
- Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- When the app asks you to replace your current tracker, please replace it and continue with the process.
If it's still not pairing, I would like to suggest checking @MarreFitbit's instructions about how to set up your tracker using a computer, these instructions have been very helpful for many members in the Community and I'm sure they will be helpful for you as well.
Give it a try and keep me posted in case you need anything else! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Dhanuka, thanks for joining us, it's great to see new faces around the Community!
This seems like a very odd situation, are you getting an error message when trying to set up your tracker through the Fitbit app? If so, please reply to me with a screenshot of the error you're getting, that will help me investigate this further.
In the meantime, please restart your tracker once again and keep it plugged in and charging while trying to set it up as a new device once again:
- Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- When the app asks you to replace your current tracker, please replace it and continue with the process.
If it's still not pairing, I would like to suggest checking @MarreFitbit's instructions about how to set up your tracker using a computer, these instructions have been very helpful for many members in the Community and I'm sure they will be helpful for you as well.
Give it a try and keep me posted in case you need anything else!
Best Answer