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Flex not syncing

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‎10-05-2017 05:02

‎10-05-2017 05:02

Prob been asked a million times before but i can't sync to my iphone. it's all up to date, and even been reset. I just brought it today... PLEASE HELP

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4 REPLIES 4

‎10-05-2017 07:32

‎10-05-2017 07:32

Awesome troubleshooting

 

Feel free to check out the Fitbit Article:

 
Try these troubleshooting steps if your device is not syncing.
 
Hope it helps
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0 Votes

‎10-05-2017 12:54

In response to SunsetRunner

‎10-05-2017 12:54

Trust me, I've tried all this!
Best Answer

‎10-05-2017 12:59

In response to murph51

‎10-05-2017 12:59

Fastest to exchange at the store of purchase. When purchased from the fitbit store, t's possible to contact the fitbit support team, they can be contacted from the official contact page.

 
Mention what you've already tried to speed things up.
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0 Votes

‎10-05-2017 13:53

In response to SunsetRunner

‎10-05-2017 13:53

I've contacted Fitbit, waiting for a reply.

 

I've tried connecting to my Laptop and it appears to be working well it found the fitbit at least so it makes me believe its an issue with my phone which i just purchaed yesterday also. i double tap on the fitbit and it lights up by going back and fourth once then flashing twice. Everything is updated btw

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