Flex stopped tracking sleep

[Chumfun]

Hi, I sent an email to support, in case it is just a problem with my own tracker, but thought the community might want to know about my issue in case there is an app problem. My Flex is still tracking steps well and syncing steps, activity, calories, etc. but three days ago, after I updated the app, it doesn't seem to automatically track sleep anymore. It shows "10 minutes" or some other odd, short time instead of the 6 or 7 hours of sleep I have been getting (I think). And when I try to guess how long I slept and edit the "10 minutes" log, I have to do it several times before the change "sticks." I did the paper clip trick but it didn't do anything. I hope that the problem will be resolved soon. Thanks!

[MarcoGFitbit]

Hello @Chumfun, welcome!, it's nice to see new faces around. 

As you have already restarted your Flex using a paperclip, I would like to suggest going to your Device Settings and make sure the Dominant Hand setting is correct (for your dominant or non-dominant hand). If it is, change it, sync, change it back and sync again to reset it. Then, change the sleep sensitivity by scrolling down on the same page, at the bottom you'll be able to select Normal or Sensitive under Sleep Tracking. Please remember to sync afterwards to save the changes. 

Give it a try and feel free to reply in case you need anything else! 

[Chumfun · Accepted solution]

This did not work. They sent me a new device. Thanks. 

[Chumfun]

Thanks anyway 

[MarcoGFitbit]

Hello @Chumfun, I hope you're doing well. 

Thanks for getting back to me, I sincerely apologize for the inconveniences this issue has caused you. I'm very glad to know our Support Team is sending a new device to you. 

If you have time please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle. Happy stepping!