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Flex won't sync with iPhone 5

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‎01-09-2016 15:15

‎01-09-2016 15:15

Hey there,

 

I've read through many of the message boards on this already to try and troubleshoot on my own. I've tried deleting and reinstalling the app, turning bluetooth on and off on my phone, and have even now purchased a NEW flex, thinking maybe my old one was the problem. I can't even get the new one to connect to my phone (connects fine to the computer). Can someone please help me get one of my Flex devices to work with the app??? I re-downloaded the app most recently today (version 2.17) when trying to set up the new Flex. I used to love using my FitBit but I'm so frustrated! Please please help!!

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‎01-10-2016 03:23

‎01-10-2016 03:23

A warm welcome to the Community @lseber. I appreciate all the efforts you put in trying to fix the syncing inconvenience you have. If you have already tried the Syncing Troubleshoot, I think that it is time for you to contact our Support Team. For a faster solution you can contact them via phone or chat.

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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