Flex won't sync with iPhone

[Judyac555]

Flex battery was dead for 10 days; charged it today and it won't sink; updated the app, restarted the iPhone, bluetooth, reset tracker in charger with paperclip.  

Did all of this twice...at least.  App looks good, tracker lights on and batter fully charged, just won't sync for anything.  Appreciate the help

[Judyac555 · Accepted solution]

It's working!!  Never mind!  And thank you.

[Bwallis]

Charge 2 won't sync with iPhone 5

[MarcoGFitbit]

Hello @Judyac555 and @Bwallis, thanks for joining us, it's great to have you on board! 

@Judyac555, thanks for taking the time to reply and let me know your issue has now been resolved and that your Flex is now syncing. I'm very glad. 

@Bwallis, have you restarted your tracker and your phone lately? If so, I would like to suggest checking @HelenaFitbit's excellent tips and recommendations that have been proven to be very helpful for many members in the Community. 

In case your Charge 2 is still not syncing after following those steps, my best recommendation would be setting up your tracker as a new device to reset the connection between your phone and your tracker. Don't worry, the information stored in your account won't get deleted.

To set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and let me know the outcome!