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Food Calorie Totals are not updating. (4th time in 2 years)

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‎02-07-2017 09:17 - last edited on ‎02-11-2017 06:05 by Moderator Alum

‎02-07-2017 09:17 - last edited on ‎02-11-2017 06:05 by Moderator Alum

Once again the calorie total problems have regressed.  Here's what I did

 

  1. Log a predefined custom meal
  2. Change the quantity of one item
  3. Change the quantity back to its original value

The iOS app shows the correct quantity and calories for the item and for the meal, but the grand total still reflects the calories for the incremented quantity.

 

The web app does not reflect the change in step (3) above at all.  It still shows the incremented quantity.

 

This is now the FOURTH time in 2 years that this bug has reappeared.  Why is this such a hard thing to get right? 

 

Moderator Edit: Clarified Subject.

 

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2 REPLIES 2

‎02-11-2017 10:29

‎02-11-2017 10:29

Hello @jgpdx, I hope you're doing well, it's nice to see you around. Smiley Happy

 

This is indeed a very odd situation, have you updated the Fitbit app lately? If so, my suggestion would be logging out from the app, restart your phone and log back in. In case you're still experiencing the same issue, please reply to me with a screenshot so I can check this further. 

 

I hope this can be helpful, if there's anything else I can do for you, please keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎02-12-2017 12:44

In response to MarcoGFitbit

‎02-12-2017 12:44

I am so far unable to reproduce this problem.  It looks like the iOS app got out of sync with the online database but when I updated the food totals on the web interface the iOS app then updated and got back in sync.  So there's still a race condition causing out of sync errors but at least now it seems to be self-correcting if you update things via the web and re-sync the phone.

 

If it happens again I'll try to get screenshots on both the iOS app and the web interface.

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