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Food Log

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‎10-11-2017 03:02

‎10-11-2017 03:02

Hello,  I have been using the food log. How ever the date I add is not been save. Every morning I find the log empty.  When I go back one day and I re enter te food I had the day before then it appear in all the days of the week.  Then I go to today and I deleted everything to start the day, but when I go back I find that it has also been deleted again from the previous days.  Can anyone tell me what am I doing wrong? 
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‎10-12-2017 06:54

‎10-12-2017 06:54

Hello @Jessica_Jlopez, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Have you updated the Fitbit app to the latest version? If so, it's possible the app is not reflecting correctly the information stored in our servers in which case I would like to suggest the following:

 

  • Force-close the Fitbit app by double tapping the home button on your phone, then swipe up the app. 
  • Log out from the app, restart your phone and log back in. 

If you're still experiencing the same issue, please take screenshots and reply to me with them so I can check this further. Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎10-12-2017 07:04

In response to MarcoGFitbit

‎10-12-2017 07:04

Hi @MarcoGFitbit I follow your instruction and still not working. 

Here are 4 pictures:

1. Before antries 

2. After entries. You will see how breakfast  entry has been automatically copied to the previous days. IMG_8483.PNG

 

IMG_8485.PNG

 

IMG_8486.PNG

 

IMG_8487.PNG

 

IMG_8488.PNG

 

 

 

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