Food and water logs disappearing.

[LittleMissHang]

I noticed today my food input was automatically deleted when I went back into the app after entering everything. Also my water intake is not calculating properly. It is not adding up! This has happened before. Can you please help?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @LittleMissHang, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for letting us know about this issue. We are aware of the problem and are working to resolve it as quickly as possible. In the meantime, please log your food and water through the Food Section on the online Dashboard. 

We're sorry for any inconvenience it's caused. We appreciate your patience and look forward to getting you back on track. If there's anything else you might want to add, please feel free to reply. 

[Willwo]

I am also experiencing this issue. Occasionally after adding a water entry, the day’s total goes up and then down again. And if I look at the day’s summary, all my entries are there, but it’s not totaling them up correctly. Restarting the app or rebooting the phone does not fix it. 

Thanks!

[LittleMissHang]

Does you data resets every day as well? Also if you add food or drinks and scroll back to yesterday does yesterday’s data replicate your current data? It’s not working properly at all 

[MarcoGFitbit]

Hello @Willwo I hope you're doing well, thanks for joining the conversation. It's nice to see you too @LittleMissHang, thanks for taking the time to reply. 

@Willwo, I appreciate your participation in the Forums and for reporting this situation. At this moment, we have forwarded this information to our team so they can take a better look at it. Once we have more to share with you, we'll make sure to post it here in the official Forums. 

@LittleMissHang, please note that the tiles below the daily stats tile show your most recent information, even if you're looking at your stats for another day. To view your stats for a previous day, tap the individual tiles to see your history. For more information about the new dashboard design, see the following help article: About the Fitbit App. 

Thanks for your patience and understanding, if there's anything else we can do for you, let us know. 

[Willwo]

Hi Marco, here’s a screenshot to help you visualize my issue. As you can see, the app adds 9  + 30 + 30 + 6 and comes up a total of 45 instead or 75. Also the website does not have the correct total either. 

Thanks!

[Dogzrmylife]

I can't seem to delete this... so i'll edit it.

[LittleMissHang]

No fix yet unfortunately.

Cheers,

[Jdwilczy28]

I have the same issue and have for as long as I have had a Fitbit. Why is this still not fixed?  Today I logged 3-20oz bottles of water and it still only showed 40 oz.   I had to delete all 3 entries and do the math myself.  It does not do it every day. Just frequently enough to be annoying.