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SmartTrack exercises aren't syncing

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‎01-23-2020 00:10 - last edited on ‎01-24-2020 09:41 by Fitbit Moderator

‎01-23-2020 00:10 - last edited on ‎01-24-2020 09:41 by Fitbit Moderator

iOS Application is not entering in my Auto Exercise Alta HR from January 17th and forward.

 

Moderator edit: updated subject for clarity

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‎01-24-2020 09:51 - edited ‎01-29-2020 15:48

‎01-24-2020 09:51 - edited ‎01-29-2020 15:48

Hi @MnGal. Welcome! It's nice to see a new face around the forums. I'm sorry for the delay.

 

Thanks for letting me know that you have the Alta HR and let me help you with your exercises not syncing. As you may know, your tracker uses SmartTrack to recognize your activities based on the continuous movement of your arms. Since you mentioned that your auto-recognized exercises didn't sync, it might be that your tracker didn't complete the detection process to log those exercises to your account.

 

That said, I'd recommend to restart your Alta HR, adjust the duration for your exercise and make sure your exercises last longer than the time set in the Fitbit app. Take in mind that motions such as placing your arms on the bar of a treadmill, or stopping in the middle of an exercise may interrupt the activity tracking.

 

I'll be around, keep me posted.

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