Food database not loading

[Gregb8750]

When trying to find a food from to the Fitbit app food/calorie database, many of the suggested entries fail to load (just an ongoing seeking icon) Why do so many foods fail to load?

Moderator edit: updated subject for clarity

[LizzyFitbit · Accepted solution]

Hi @Gregb8750. Welcome to the Community Forums!

Thanks for the information provided, and I'm sorry that the screen to log food data base isn't loading correctly. Let's work on this together. Before anything else, make sure the Fitbit app is updated in your iOS mobile. If you've not done so, please give a try to the following steps:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app and reboot your phone.
3. Open the Fitbit app and log into the app.
4. Tap on the food tile and try logging your food one more time.

If the issue persists, take a screenshot of the screen that you're getting in the Fitbit app and attach it in your reply. This will help me to further investigate.

Let me know how it goes.

[Gregb8750]

Thanks so much! This seems to have fixed the problem. I’ll let you know if I encounter this quirk again.

[ElainaM]

I have tried troubleshooting this as per instructions above & it is still not working for me. Extremely frustrating as I have tried for the past half hour to log one thing with no success. 

[Stcwh]

This didn’t solve my issue and the app has continued to have issues loading various foods on and off for months.  It’s so frustrating that I’m considering another app as I can’t reliably keep track of my macros any longer.  

[ecbpdx]

This question is NOT answered. The problem with the food log not loading is a daily occurrence. Users should not have to force quit and restart etc every single time they want to log food. When is Fitbit going to fix this problem?

[BertLSJ]

I had the same problem for about a year so I gave up on recording food with FitBit. But I’m serious about tracking macros. I found that if I I could get Fitbit to work, it’s likely the best food tracker (especially because one can convert most food portions to grams) on the market. So I came back to try again. I found on one of these forums where people were having the same problem, someone suggested a technique: when you are ready to log food, from the main menu, on the Food bar, select the “+” sign…not the side of the bar that shows “calories in, calories out”. For two weeks I’ve followed this technique and over 90% of the time the food pops right up…. No wheel spinning!!! I have tried to find that person’s post to thank them but haven’t been successful locating them. Again try pressing the plus sign on the food bar when you want to make an entry. Hopefully it will work for you too. Good luck 

[LizBrog]

That worked for me! Thank you it’s been driving me up the wall!😁

[DanClark]

I am having this same issue! I have tried the reboot option, but still not working. It does seem a bit erratic! Works good for one item then gets hung up!! I am a new user, but I am losing my patience with it. 

[LizzyFitbit]

Hi everyone.

Thanks for the detailed information and your efforts while working on this matter. I understand where you're coming from and I'm sorry you're going through this experience. Our team constantly works to improve our devices, and the input we receive from our members is a big part of the process. Your feedback is appreciated and rest assured it won't go unnoticed.

I wanted to inform you that I'm going to close this thread to prevent any confusion. However, you can always start a new thread in the Help Forums to receive help from the Community in case you have another question. Let me also recommend checking our Help Site where you'll find information about our products and features, as well as troubleshooting steps.