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Food log not syncing with Intro to Healthy Habits

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‎06-22-2021 23:27 - last edited on ‎06-23-2021 16:37 by

‎06-22-2021 23:27 - last edited on ‎06-23-2021 16:37 by

I am using an IPhone 11 Pro with IOS 14.6. 
I am currently doing the Intro to Healthy Habits program and it won’t sync my food intake. 

I’ve already restarted my watch, force closed the app, uninstalled and reinstalled the app, restarted my phone and it still won’t work. My phone and watch are all up to date. 

it’s very frustrating because it is not the first time this happens. Excuse me for sounding rude but I am paying for a service and it is not working how it is supposed to. 

 

 

Moderator edit: subject for clarity 

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1 REPLY 1

‎06-23-2021 16:27

‎06-23-2021 16:27

Welcome to the Fitbit Community, @Khareena.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer