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Sense sleep analytics not working

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‎06-21-2021 08:24 - last edited on ‎06-23-2021 16:46 by

‎06-21-2021 08:24 - last edited on ‎06-23-2021 16:46 by

I pay for premium. My sense stopped holding battery life the first week in June so ordered a new sense. Loaded everything again once it arrived worked til Thursday June 17th.  Now the sleep analytics don’t load. 

 

 

Moderator edit: subject for clarity 

Best Answer
1 REPLY 1

‎06-23-2021 16:45

‎06-23-2021 16:45

Welcome to the Fitbit Community, @Mbender317.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? You can also try the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
  4. Reboot your phone.
  5. Open the Fitbit app and log back into your account.

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer