06-21-2021 08:24 - last edited on 06-23-2021 16:46 by LiliyaFitbit
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06-21-2021 08:24 - last edited on 06-23-2021 16:46 by LiliyaFitbit
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I pay for premium. My sense stopped holding battery life the first week in June so ordered a new sense. Loaded everything again once it arrived worked til Thursday June 17th. Now the sleep analytics don’t load.
Moderator edit: subject for clarity
06-23-2021 16:45
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06-23-2021 16:45
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Welcome to the Fitbit Community, @Mbender317.
Thanks for the details shared in your post and for already trying to resolve the issue. I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? You can also try the following:
- Log out from the Fitbit app.
- Force quit the Fitbit app.
- Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
- Reboot your phone.
- Open the Fitbit app and log back into your account.
Hope this helps.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
