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Food log not working properly

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‎07-01-2019 19:02

‎07-01-2019 19:02

A lot of the food I added isn’t counting towards the total number of calories eaten. I went on to the website and the food I added wasn’t showing so I added it there and now my app shows a lot of the food twice but still isn’t counting the original food towards my calorie total. Also I can’t delete the original food I added.  

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‎07-02-2019 10:20 - last edited on ‎03-21-2025 10:04 by Fitbit Moderator

‎07-02-2019 10:20 - last edited on ‎03-21-2025 10:04 by Fitbit Moderator

@ShainaW88 Welcome! Thanks for being part of our Community! 

Let me help you with your food logs. It sounds as if your app isn't communicating with the Fitbit servers. I suggest you log out from the app, restart your phone and log back in.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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‎07-02-2019 10:20 - last edited on ‎03-21-2025 10:04 by Fitbit Moderator

‎07-02-2019 10:20 - last edited on ‎03-21-2025 10:04 by Fitbit Moderator

@ShainaW88 Welcome! Thanks for being part of our Community! 

Let me help you with your food logs. It sounds as if your app isn't communicating with the Fitbit servers. I suggest you log out from the app, restart your phone and log back in.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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