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Food logging on the Fitbit app not working

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‎10-10-2018 16:21 - last edited on ‎10-11-2018 05:13 by Moderator Alum

‎10-10-2018 16:21 - last edited on ‎10-11-2018 05:13 by Moderator Alum

Having an issue since this morning where the food entered in the app will not sync with the fitbit.com server. I had to go to fitbit.com to add my food, and then the iOS app will show it.

 

Moderator edit: Updated title for clarity

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‎10-11-2018 05:12

‎10-11-2018 05:12

Hi there @acashark. Great to see you in the Community Forums! 🙂

 

Thanks a lot for reporting this and I'm sorry about the inconvenience.

 

I've not seen other reports on something like this happening, so it could be an isolated situation. I would recommend logging out and logging back in to the Fitbit app and making sure you have a strong internet connectivity. Try that out and let me know if there's any change or if this has already resolved itself before me posting this reply.

 

Anything else I'm here to help.

 

PS. I'm moving this post to the iOS board for categorization purposes.

Ferdin | Community Moderator, Fitbit

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