Food tracker randomly deletes entries

[StephanieRenae]

Hi Everyone!
I'm having a problem with my food tracker on the app. I log my food and sometimes it's there then just randomly gets deleted. At times when I'm logging the actual food I'll hit either save or save and add more then look at my log and it's not there. It gets frustrating because sometimes I'll relog it since I don't see it and then look later and they'll be double entries. However, the calories change accordingly to what is said in the log (if an entry gets deleted the corresponding calories will be deleted as well). As anyone else had this problem?
Thanks!

[CrystalKU]

Good morning! I just got my Fitbit flex last week and am having trouble logging food through the iPhone app. When I try to plan my day I will enter a food for a future meal and it will disappear, the calories will stay in the calorie count but I can't see the food. I searched the forums and found threads from last year with the same problem but those threads are closed because the problem was "resolved". This problem is making meal planning impossible, plus I would like to be able to plan future meals like I can on MFP. Does anyone know anything about these issues? Thanks!

[Thayerh]

Help! Am new to fit bit and keen to succeed but when I log food it does not always add to the food list on the app yet it seems to take the calories off my allowance . It is making it hard to know my accurate input . Any advice gratefully appreciated .

[SunsetRunner]

Hi @Thayerh

Moved this thread from the Blaze to the iOS section since more relevant to the topic & increases the chance of getting a solution.

[BobbyAP]

Hi,
Yes.. Same problem here, very frustrating! Sometimes multiple attempts are required before an item will stay on the log.

I hope they're working on this...

[sharonanne71]

 I am having the same problem.  Items are missing immediately after I add them, then I end up with double entries.  My total count is not correct.  I've consumed 645 calories today, all my food items are listed and totalled correctly in each section (breakfast, lunch, etc.) but my total calories for the day is only showing 497.   This is super frusrating and not the first time this has happened with the ios app.