Found my Charge HR after almost 6 months!

[mmichelle]

It used to fall off all the time and thought I lost it for good! But found it outside under the bird feeder. Must have fallen off feeding birds that AM! It charged back up but date is wrong and I can't get app to download on my iPhone 4s again... What should I do next?

[MarcoGFitbit]

Hello @mmichelle! It's nice to see you around, I'm very glad you were able to find your Charge HR. 

Are you getting an error while downloading or installing the app? If so, please restart your phone and try to download and install the app once again. If you're still getting an error message, please reply to me with a screenshot of it so I can check this further. Please remember that your iPhone 4S must be running iOS 8 version or newer for the app to function correctly. 

I'll be waiting for your reply! 

[mmichelle]

I did have the IOS updates and after numerous tries, I was able to get the app to download.  It's amazing after being found outside that it is working great. However,  I'm concerned about losing this again because it fell off so much before. I don't think the clasp is real good. Do you know if there is any warranty or replacement?  Thank you for responding.

[MarcoGFitbit]

Hi there @mmichelle, I hope you're doing well. In regards of the warranty of your device, please contact our Support Team; I'm sure they will be more than happy to check this for you. Additionally, you can also check our Return and Warranty policies to know more about them. 

If there's anything else I can do for you, don't hesitate to reply!