Friend screen not showing completely.

[gigi_3]

Since the last update I’ve noticed when I open my friends screen it shows all of my active friends except whoever is in the #1 spot and the pink bar at the bottom that says “show inactive friends”....If I pull the screen down I can see the person in first place but I have to click on one of the active friends profiles, including my own, and then go back to the friends screen to get it to reset and show everyone in order. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @gigi_3, I hope you're having a great day, it's nice to see you around. 

I appreciate you've brought this to my attention. At this moment our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. In the meantime, if there's anything else I can do for you, please feel free to reply. 

[gigi_3]

Thanks for your reply, I spoke with csr yesterday and was also assured by them that the problem in being worked on. Have a great day!

Sent from my iPhone

[MarcoGFitbit]

Hello @gigi_3 I hope you're doing well, thanks for taking the time to reply and let me know you have contacted our Support Team. I appreciate your patience and understanding towards this situation, I'm confident this issue will be resolved soon. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted. Happy stepping. 

[phv]

Thanks for having reported the issue.
Awaiting a fix from FItBit, there is a workaround: click on any of the friends (but #1) to see his/her details and then go back to the list? This time the #1 friend properly appears in the list; the vertical scrolling is fixed.

From time to time, the work around can crash the fitbit app that must then be simply restarted: to avoid this, just don't click to quick to come back to the list.

[gigi_3]

Thank you, that’s exactly what I’ve been doing. Hoping the problem is fixed soon! Have a great day!

Sent from my iPhone

[KateFitbit]

@gigi_3 This issue is now resolved, if you haven't noticed, make sure you are on the latest app. Thanks for your report! 

@MarcoGFitbit, @phv - thanks for your assistance here!