Fitbit app crashing constantly.

[Joe343434]

My app for my iPhone keeps crashing on me, never use to do that

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Joe343434, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention. At this moment, our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I'm sorry for any inconvenience this situation has caused. We appreciate your patience and look forward to getting you back on track. In the meantime, if there's anything else I can do for you, please feel free to reply. 

[Kviest]

Hi, I am having the same problem.  Is there anything we need to do to fix it on our end? Would uninstalling and Re-installing the app help (or would that wipe out history?) 

[Joe343434]

Yes they really need to fix this problem, it really is making me think about leaving Fitbit.
I tried reinstalling the app, didn’t work.

Sent from Joes iPhone

[MarcoGFitbit]

Hello @Joe343434, I hope you're doing well, thanks for taking the time to reply. It's great to have you on board @Kviest,  welcome to the Fitbit Community! 

I understand your concern about the Fitbit app crashing constantly. At this moment I would like to request some information from you so I can forward it to our team. 

• iPhone/iPad model you're currently using.
• OS version your mobile device is running.
• App version currently installed. (if possible go to Account > Help to get the version number)

Thanks for your patience and understanding, I'll be waiting for your reply. 

[T_Green]

I’m wondering how hard your team is working to resolve this issue that seems to have been going on since AUGUST?! 😡