Friends no longer appear on leaderboard

[barrianne]

My leaderboard froze yesterday afternoon, discrepancies with what was fine online.  I reinstalled the app.  Leaderboard is now gone, no friends at all, although everything is fine online.  Advice, support?

Moderator edit: title for clarity 

[MarcoGFitbit]

Hello @barrianne, I hope you're having a great day, it's nice to see you around. 

This seems like a very odd situation, if everything is showing up correctly on the online Dashboard, it's possible that the information is not refreshing correctly between our servers and the Fitbit app. In this case I would like to suggest the following:

• Force-close the Fitbit app by double tapping the home button on your phone and swipe up the app. 
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, if the information is still not showing, please reply to me with a screenshot of the Fitbit app. Additionally, if there's anything else I can do for you, please feel free to reply! 

[barrianne]

Hi @MarcoGFitbit thank you for the response.  I have a case open now that's been pushed up to your tech team, after speaking with Support on Twitter and chat online - I've been communicating now via email --  and I've been told I'm not the only one with this issue.  It's not a syncing problem - it may be a firmware bug. I've uninstalled, reinstalled, reset, rebooted, everything you can possibly do, but the issue is still there.

And like others, I'm still having problems with the hourly activity - my first hour keeps disappearing.  Just a fyi!

[barrianne]

@MarcoGFitbit sending screenshot.  

[KateFitbit]

@barrianne Thanks for providing your screenshot per the @MarcoGFitbit 's request. 

Are you still unable to see your friends list on your iOS app? We are currently investigating this issue with our product specialist team and appreciate the feedback.  

[barrianne]

Yes, i am still unable to see friends/leaderboard @KateFitbit.

[KateFitbit]

@barrianne Thanks for your feedback. Unfortunately, I don't have a timeline for a fix at this time and will update this thread when I hear further. We appreciate your patience as our team investigates this issue. 

[barrianne]

Thank you @KateFitbit, any updates on this issue appreciated.

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@KateFitbit wrote:

@barrianne Thanks for your feedback. Unfortunately, I don't have a timeline for a fix at this time and will update this thread when I hear further. We appreciate your patience as our team investigates this issue. 

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[KateFitbit · Accepted solution]

@barrianne Happily our team notified me that the issue should currently be resolved. 

Your friends list should load now, but if you are having still having issues, please let us know. 

[barrianne]

Halleljah, friends/leaderboard has returned, thank you!

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@KateFitbit wrote:

@barrianne Happily our team notified me that the issue should currently be resolved. 

Your friends list should load now, but if you are having still having issues, please let us know. 

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