Friends not displaying on Fitbit iOS app

[Femilola]

I re-installed my Fitbit app and my friends list looks to have disappeared. Please help 

[SunsetRunner]

Hi

When not already done, feel free to log out / in to the fitbit app. This should refresh all data. 

If it doesn't do the trick, does the issue occur when using wifi or mobile internet? Or on both?

Thank You

[Femilola]

Hi Mystique1,

thanks for your help. Unfortunately, I have already tried logging out and
in again but it hasn't resolved the issue.
This happens on both WiFi and 4G.
Can you please offer any other advice?

Thanks,
Femilola

[SunsetRunner]

Your Welcome 

When desired, the fitbit support team can be contacted so they can help getting this fixed. 

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[KateFitbit]

@SunsetRunner Thanks for your help with this issue!

@Femilola Are you still having trouble viewing your friends? Can you let me know what you are seeing in place of your friends list? 

[Femilola]

Hi KateFitbit,

It is still not working, I contacted Fitbit but they have not been able to
resolve.
Attached is what I get on my 'friends page'

Thanks,
Femilola Miller
07792624261

[SunsetRunner]

Are you able to see your friends list on fitbit.com?

https://www.fitbit.com/friends

[KateFitbit]

@SunsetRunner Thanks for your assistance here! 

@Femilola Our team was investigating an issue where friends were not loading on the iOS app, but were visible on fitibit.com. This issue was resolved yesterday. 

If you still aren't seeing your friends, unfortunately, I'm not able to see your screenshot in your previous post. 

If you would like to share your dashboard, click the home and power button at the same time on your phone while in the app. Return to the Community, then post your screenshot by clicking "Photos" in the toolbar and import the image. 

For more information, check out our FAQ page. Hope this helps! 

[SunsetRunner]

Hope you have your friends back 

< Wishing a wonderful weekend

[Femilola]

Yes I do! It updated yesterday, how did you do it? Thanks

Sent from my iPhone