I purchased a new Fitbit Flex 2 today and have spent the last 5 hours attempting to set this device up. I have followed the original directions but became locked in a sync/update firmware loop. My tracker was fully charged. I deleted the Flex 2 from both my iPhone and iPad, rebooted the Flex 2, iPhone and iPad twice each, still no luck with syncing or updating firmware. I contacted online customer service chat and waited from being number 39 until I had a contact from a service rep for help. He asked what my problem was, I explained it and after over 30 minutes I had not had another response from the guy. Unless somone has an immediate fix for me, I will be packing this device up and returning it to the store tomorrow.
