GPS location tracking drops when app in background

[brcarl]

Read other posts that this problem has occurred before: Fitbit app won't track location unless phone is unlocked and in the foreground.

Confirmed my phone GPS is working fine via Google maps.

Fitbit app is latest version, 3.29.  Phone is running iOS 13.6.1.

Worked fine with prior version of app and/or iOS.

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Hi @brcarl, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing the issue with the Fitbit app not tracking location unless phone is unlocked and in the foreground. Thank you for providing the additional details, I am glad to assist you. I recommend trying the following:

1. Force quit the app.
2. Restart your phone. 
3. Restart your device: How do I restart my Fitbit device?
4. Checking out this article with information about the different factors that can affect GPS tracking.

Keep me posted on the outcome. I'll be around if you have any questions.

[DrHomer]

I’m having the same problem.  Both my Versa 2 and Charge 2 drop the GPS connection once I lock my phone.

My last good GPS connected route was Friday 09/11.  The last two days I haven’t had any luck.  iOS and the Fitbit app are up to date.

[brcarl]

Thanks, @LiliyaFitbit.  After a force stop of the app and phone reboot, location tracking seems to be working properly again.  I got a good route for a bike ride this past weekend, and for a walk just now.

Thanks for the help.

[LiliyaFitbit]

Welcome to the Fitbit Community, @DrHomer. Thank you for your reply, @brcarl.

@brcarl I am glad to hear the issue seems to be resolved. Thank you for posting the update here. I appreciate your time and feedback!

@DrHomer Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate the additional details and recommend following the instructions from this post. 

Let me know how it goes.