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GPS on Charge 2 won’t stay connected to app.

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‎10-13-2017 07:01 - last edited on ‎10-14-2017 05:52 by Moderator Alum

‎10-13-2017 07:01 - last edited on ‎10-14-2017 05:52 by Moderator Alum

Everyday I have to disconnect and reconnect my charge 2 in order to use the gps for tracking my hikes. It says it’s connected and will sync for steps but when I try to track exercise it says check Fitbit app even when I have the app open at the same time.  Getting really frustrated with it. Help

 

Moderator Edit: Clarified Subject.

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‎10-14-2017 07:03

‎10-14-2017 07:03

Hello @Kimberhearn, I hope you're doing well, it's nice to see you around. Smiley Happy

 

Please keep in mind that all GPS devices, whether your phone or your tracker connected to your phone, require a direct path to these satellites in order to receive their radio transmissions. If the signal is being blocked—either because you're underground, near many tall buildings, or as a result of atmospheric effects—GPS will not work.  In this case I would like to suggest you to check the following:

 

  • Bluetooth is enabled on your phone and your tracker is connected (paired) to the phone. To confirm, go into your phone's Bluetooth settings and make sure you see Charge 2 on the list of devices.
  • You selected an exercise type from the Exercise menu that has a gear icon in the bottom left corner. The gear icon represents connected GPS.
  • GPS is turned on for the exercise type. Tap the gear icon and make sure the Use Phone GPS setting is on.
  • Your phone is within about 20 feet of your tracker.
  • The Fitbit app is open on your phone or running in the background. Do not force quit the Fitbit app.
  • Turn off Wi-Fi on your phone. 

After checking these requirements, please try to perform a GPS exercise once again. If you're still having difficulties, please let me know if you're seeing the alert in the app or in your tracker and reply to me with either a picture of your tracker displaying the message or a screenshot of the app displaying the message. 

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply as well. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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