Getting "Can't connect to Internet" message in the app.

[DM58]

Once again this crummy app is malfunctioning. The App gives error message Can't connect to Internet when there is noting wrong with the WiFi etc. I have to do a hard reboot of the phone to solve the problem.

Nothing but problem after problem with this poor app

Moderator Edit: Clarified Subject + Format.

[MarcoGFitbit]

Hello @DM58, I hope you're doing well, it's nice to see you around. 

Thanks for bringing this to my attention. When was the last time you updated the Fitbit app? When was the last time you updated the OS on your phone? Have you tried syncing with cellular data instead of WiFi? Does it give you the same error? At this moment I would like to ask you for a screenshot of the error you're getting so I can check this further.

Thanks for your patience and understanding, I'll be waiting for your reply. 

[SunsetRunner]

Yeah, I'm seeing this too since a week or two on my iPhone, interestingly I upgraded to app version 2.48 on April 1st ...  For me, killing the FitBit app and restarting resolves the issue (sometimes waiting a couple of minutes works too). iPhone SE with iOS 11.3. My iPad with iOS 11.3 and app version 2.48 is fine though.

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, it's nice to see you around. 

I appreciate you have taken the time to share your experience and the troubleshooting steps you've tried in order to resolve this issue, I'm sure they will be helpful for members of the Community facing the same situation. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[SunsetRunner · Accepted solution]

See https://community.fitbit.com/t5/iOS-App/quot-No-internet-connection-quot-error-message/m-p/2666539#M...