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Getting "No internet connection" when trying to sync.

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‎09-07-2018 18:25 - last edited on ‎09-08-2018 10:58 by Moderator Alum

‎09-07-2018 18:25 - last edited on ‎09-08-2018 10:58 by Moderator Alum

I keep getting a “no internet connection” when trying to sync Alta on iPhone. I have a working internet and mobile data connection, so I’m not sure what is going on in the app or the Fitbit. 

 

Moderator Edit: Clarified Subject.

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‎09-08-2018 11:33

‎09-08-2018 11:33

Hello @Dsloma, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have brought this to my attention. Tell me, since when have you experienced this situation? Have you updated the Fitbit app recently? If so, I would like to suggest you to go to your phone Settings > Fitbit and make sure the following is enabled:

 

  • Background App Refresh
  • Cellular Data

If they're enabled, disable them, restart your phone and enable them back. If this doesn't work, unintall the app and reinstall it again. 

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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