Goals for Active Zone Minutes not saving

[jeansbeannie]

As of a few days ago I noticed that the app was no longer saving my daily goals for active minutes. It's still tracking my active zone minutes but it seems to have defaulted my goal to 0. I've tried to readjust the settings to save another goal but it hasn't done anything. It also appears to have wiped out my history of daily goals. I've updated the app, restarted my Fitbit Luxe. I don't want to hard reset to factory settings though. How do I fix this?

 

[LZeeW]

Hi @jeansbeannie.  This is a new bug in the iOS app version.  It doesn’t matter what model you use.

I moved your post to the iOS app forum, a better fit.  I asked a moderator to file a bug report.

[GFinnie]

Try deleting the app from you iPhone and reinstall from the App store again.

I think this might be an issue similar to a few other discussions (see https://community.fitbit.com/t5/iOS-App/Zone-minute-Goal-stuck-at-0/m-p/5761383#M181798). As I mentioned in that thread, I was having the same problem. I deleted the app from my iPhone and then reinstalled it (I was already on the most recent version). Once I logged back in the zone minutes functionality came back.

Interestingly my previous zone minute setting was 60 minutes, when I logged back in this jumped to 3600 minutes. I edited this, changing it back to 60 minutes and this seems to be working fine now.

[JuanFitbit · Accepted solution]

@GFinnie Thank you for sharing your experiences and solution 

@LZeeW Thanks for the help. 

@jeansbeannie A warm welcome to the Community! Thank you for sharing the screenshot and information. 

As a 1 time exception, please log out from the Fitbit app. 
Uninstall the Fitbit app. (No worries, all synced data will remain saved into your account).
Turn your phone off and on again. 
Reinstall the FItbit App and log in. 

Try now to change the Goals. 

[jeansbeannie]

Success!! Thanks so much! Mine jumped up 1500 when I reinstalled lol 

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I didn’t have to restart my phone but logged out and uninstalled the app as suggested and it worked! Thanks for your help!! 

[JuanFitbit]

@jeansbeannie , Thank you for your reply and confirming that the info was helpful. 

I'm glad to read that everything is working fine. 

Wish you a a lot of fun with the Luxe.