help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Gps paused on its own

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-30-2016 08:18

‎04-30-2016 08:18

Today I was on my usual 5 mile route. I look at my phone every once in a while to see my distance. I noticed that it paused itself. So I started it back up, and it did it two more times! My app only tracked 4.64 miles and shows gaps on my run map. Is there a way to fix it so it shows correctly? The gps in my Surge isn't that accurate, so I like to use the app instead. If this persists I may go back to Nike to track my runs.
Best Answer
0 Votes
1 REPLY 1

‎05-02-2016 05:44

‎05-02-2016 05:44

@wgmsarkis It's great to see you in the Fitbit Community! So sorry to hear that the GPS did not track your route properly. When GPS disconnects is probably because the area loses connection with GPS. If this is not the case, I'd like you to make sure that your phone has the most recent app version installed. If so, then I recommend turning off your phone, turn it back on and try another run for testing.

 

Keep me posted on the outcome my friend and I'll be around! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes