Graph lines off on beats per minute

[Nothanks59]

After the latest update, the graph lines are off on the detailed beats per minute. This is when you tap it and go to the detail screen so that you can see specific rates at specific times. For example, the line shows 74, but placing my finger on that time shows 68. It has shrunk the days graph to be in the middle of the screen but not changed the lines apparently. 

[RicardoFitbit]

Hi @Nothanks59 thanks for bringing this to my attention, it's a pleasure to assist you with your concern. Welcome to the Community Forums.

To better assist you with this situation, can you please let me know when was the first time you experienced this? Also, which iOS mobile device you're currently using? If possible, please send me a screenshot of this matter for a better understanding of your concern so we can proceed. You can refer to: How To: Add An Image To Your Post to do so.

Looking forward to your reply, let me know if you have any additional questions. 

[Nothanks59]

60 bpm searching and on main screen

60 bpm

iOS 12.3.1 on iPhone 7. Many, many users have noted this. Can you PLEASE fix instead of just requesting more info every time? 

[RicardoFitbit]

Thanks for your reply and update @Nothanks59, my apologies for the delay in responding.

Please note that my only intention is to resolve your inconvenience as soon as possible, reason why I requested you more information for a better understanding of your concern. Let me share with you that we are aware of this situation and working to resolve it as soon as possible. Please make sure to keep your Fitbit app updated.

Let me know if you have any additional questions.  

[Forest64]

I have the exact same issue, Ionic, IPhone 6, software  iOS 12.4, Fitbit App is on auto-update with the last on July 23, version 3.2.

The data is correct, the chart is off.

For a baseline, Fitbit calculates RHR at 51, and the overnight low of 44 seems about right as well.  It is just your vertical axis that seems to be goofed up. If you don't want the graphed data touching the x axis, start the vertical scale a few bpm below the lowest recorded rate, don't move the whole graph up.

[RicardoFitbit]

Hi @Forest64 thanks for your post, it's a pleasure to assist you today. Sorry for the delay in responding.

I appreciate the details and the screenshot that were shared in your post, your patience while we work to resolve this situation is appreciated. As per previously mentioned, we are aware of this situation and working to resolve it as soon as possible. In the meantime, my best advise will be to keep your Fitbit app up to date because we will release an update that will resolve this situation.

Don't hesitate to contact me back if you need anything else. 

[Nothanks59]

The latest update still does not resolve this. Here is an analogy that may help you understand how some of your users are feeling. You go to the store to buy milk. It rings up at the wrong price. You point this out.  They say “thanks, we’ll investigate.” You come back a week later, and milk is still ringing up at the same price. You find out other shoppers have reported this. You point it out again, and they say “thanks, we are investigating.”  A week later, it isn’t fixed, and you get the same response, with an added “we can’t tell you when it will be fixed, but please keep shopping.“ A week later, same thing. This goes on for several months, with more and more people pointing it out. Yet, no fix.  Question – do you still shop there? What do you think of the Customer Service at the Store?

[RicardoFitbit]

Thanks for your reply @Nothanks59, sorry for the delay in responding.

Thanks for taking the time to share your thoughts and experience with this situation, my sincere apologies for the inconvenience you went through, if I was in your position I'll feel the same way you do. Rest assured, we are working to resolve this situation as prompt as we can, the feedback that's submitted here in the Community Forums is always appreciated.

See you around.