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Guidance Tab

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‎01-09-2017 13:17

‎01-09-2017 13:17

How do I turn off new guidance tab. I don't want to have to see advertising for a service (fitstar) I have to pay for. I've already shelled out enough for my Blaze and Aria

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8 REPLIES 8

‎01-10-2017 04:50

‎01-10-2017 04:50

Hello @cdkennedy, thanks for joining us, it's great to see new faces around! Smiley Happy

 

At this moment it's not possible to remove the Guidance tab. This is a new feature implemented in the latest update, and I appreciate your feedback regarding it, which is why I would like to encourage you to post your insight to remove this tab as a suggested feature. This way it gan get the attention from members of the Community so they can vote for it and add their comments, this is truly the best way to make your voice heard. 

 

If there's anything else I can do for you, feel free to reply!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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0 Votes

‎01-10-2017 19:31

‎01-10-2017 19:31

I agree. Get rid of it!

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‎01-18-2017 09:25

In response to lgssdca

‎01-18-2017 09:25

 

Please get rid of the guidance tab or allow an option to hide it.  I have a set of workouts that I follow with a trainer.  I DO NOT need the app showing me an ad for a service that I have ZERO intention of using.  I has the app configured with the info that I want to see on the main part of the screen.  Now I cannot see it.

 

Please give us the option to remove it.

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‎01-18-2017 19:58

‎01-18-2017 19:58

I totally agree! I think those graphic pictures under the Guidance tab are disgusting. I have no desire to exercise like that. I just want Fitbit to be a nice, clean, simple app that tracks my steps and allows me to choose my OWN community of friends. Please! Thank you for listening!

Best Answer

‎01-19-2017 04:58

In response to User161616

‎01-19-2017 04:58

Hello @lgssdca, have a warm welcome to the Community. It's great to see you around @User161616 and @westseattle. Smiley Happy

 

I understand your concern about the new Guidance tab on the Fitbit app. This is a feature introduced in the latest update and I completely get where you're coming from, even though it might be helpful for some people, for you it will not which is why I would like to recommend to rasie your voice by posting a suggested feature so people can vote for it and comment about it. More votes increase the chance of the developers integrate or in this case remove the feature. 

 

I sincerely apologize for the inconvenience this situation has caused you, in case you need anything else, please keep me posted. Robot Happy

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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0 Votes

‎01-19-2017 05:03

In response to MarcoGFitbit

‎01-19-2017 05:03

It feels frustrating to have to go and post a feature request (which I've done BTW) and then enter the "lottery of votes" in order to simply disable a feature (which may be of value for some) but which was effectively imposing advertising into a product we've already paid a pretty penny for.

I'm not looking for any new functionality-just the ability to undo what you've done-I don't recall every being asked or voting for having this imposed on me-perhaps others did?

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‎01-20-2017 23:12 - edited ‎01-20-2017 23:14

In response to cdkennedy

‎01-20-2017 23:12 - edited ‎01-20-2017 23:14

In my experience fitbit won't change this - they're too arrogant and more interested in money than responding positively to their customers. I've added my vote to the 'festure request' but I don't expect anything to happen...

For anyone else who wants to see this 'feature' removed, here's where you can vite:

https://community.fitbit.com/t5/Feature-Suggestions/Guidance/idi-p/1754428

https://community.fitbit.com/t5/Feature-Suggestions/Option-to-Turn-off-Guidance-Tab/idi-p/1751723

Best Answer

‎05-02-2017 16:56

In response to SunsetRunner

‎05-02-2017 16:56

I voted for both suggestions in the links that Enkaytee provided to allow users to disable or remove the guidance "feature"...

 

But unfortunately I have to agree with Enkaytee--I don't expect anything to be done about this.  I've hung around these boards for several months and have read of other users being quite frustrated--as I am myself with some of the changes FitBit has made in their apps. The standard answer by the FitBit employees/moderators in this forum is to suggest a feature or vote for a suggestion already made.  But, the suggestions are never implemented and no updated responses/reasons are ever provided by FitBit.  Very frustrating.

 

One of the more notable examples of this is foisting the new iOS  dashboard on users who really wanted the functionality of the old dashboard back.  This includes myself.  It seems that the new dashboard is now being rolled out to Android users and receiving similar complaints.

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