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HR charge Suddenly stopped working

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‎11-15-2016 05:02

‎11-15-2016 05:02

I have a charge HR and it has been working well until today. It recorded my morning cycle class workout and then later in the morning when I went to check the time it was blank. The battery is charged. Is there anyway to get it going again. It is not even 6 months old.
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‎11-15-2016 05:04

‎11-15-2016 05:04

First thing to try when a fitbit misbehaves is a restart. Here's how:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries as it's known to not always work.

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‎11-16-2016 05:08

‎11-16-2016 05:08

Hi @Kellkins75, it's awesome to see you around the Community, welcome to the Fitbit family! Cat Happy

 

I noticed @SteveH advised you to perform a restart on your tracker which is an excellent recommendation. When a Fitbit tracker is blank and not charging, a restart will be very helpful. Additionally, cleaning the contacts on both your tracker and charging cable may be helpful as well.

 

However, if after cleaning and restarting your device a couple more times, it doesn't show anything on the screen, my best recommendation would be contacting our Support Team and let them know about the situation and all the steps you've performed so far; I'm absolutely sure they will be happy to assist you get back on track. Smiley Wink

 

Give it a try and let me know the outcome! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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