help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

HR charge notworking

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-16-2017 01:19

‎11-16-2017 01:19

My hr charge has stopped working. It has coincided with me updating the app.  It won’t connect to Bluetooth despite following all the trouble shooting previously posted. When I plug it into the charger and hold the button an oblong bar shows on the screen which is half filled in.  I’ve tried rebooting phone, still no joy. 

Best Answer
0 Votes
2 REPLIES 2

‎11-16-2017 05:45

‎11-16-2017 05:45

Hi @CAWF31. I can think of one more thing to try before resorting to calling Support. Please try restarting your HR 3 times in quick succession. Instructions are here. Please let us know how it goes. 

Best Answer
0 Votes

‎11-16-2017 06:20

In response to SunsetRunner

‎11-16-2017 06:20

Thanks Carol, but I spent a long time this morning chatting and trying various solutions with the support team - no joy. A new Fitbit is in the post. 

Best Answer
0 Votes