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HR graph not showing data

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‎11-04-2022 19:16 - last edited on ‎11-05-2022 13:42 by Fitbit Moderator

‎11-04-2022 19:16 - last edited on ‎11-05-2022 13:42 by Fitbit Moderator

My atta just started this 3?days ago. All my graphs are gone, even from weeks ago. Tried all the suggestions. Is this Fitbit done? 

I have an iPhone. I can see the data on the website 

 

Moderator edit: Subject for clarity.

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‎11-05-2022 13:53 - last edited on ‎11-26-2023 05:44 by Fitbit Moderator

‎11-05-2022 13:53 - last edited on ‎11-26-2023 05:44 by Fitbit Moderator

@12Yanv Nice to see you in the forums again. I will galdly help you regarding the HR data on the Fitbit app. 

I moved your post here to keep an order in the community and since you have an iOS device. Thanks for your explanation. It seems to be an issue with the information being displayed on the Fitbit app, since you can see the data on the website. This has been reported already and Fitbit is working on a solution.

However, please make sure that your Fitbit app is up to date. You can also try the following. On the app log out from your account and then log back in. That way your information will be loaded onto the app again. If it does not work, please wait for the next app update. Fitbit is working on resolving this. I appreciate your patience. 

Have a nice day!

RodrigoM | Community Moderator, Fitbit

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