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HR on the App flakey update

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‎09-22-2016 05:30

‎09-22-2016 05:30

My heart rate data does not update in the app until after I go log into my account on a computer first.  It seems the web based system is capturing all my data but that same data is not displayed on my phone until I manually go to the web based dashboard first.  Is this a bug?

 

Thanks!

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‎09-24-2016 04:29

‎09-24-2016 04:29

Hi @bernardmac it is a pleasure to have you in the Fitbit community with us once again. 

 

I'm sorry to hear you encountered this issue when you sync your device using your mobile app. In order to resolve this issue, please update the app and try again. The newest update was released today. 

 

Let me know how it goes. Smiley Happy

Carlos M | Modérateur, Fitbit

Fatigué? Astuces pour mieux dormir!
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